How to Order


Ordering – Simple

Just add items to the cart and go to checkout where you enter your details and select a payment option.

  • You do not have to register or log-in to purchase.
  • Using Paypal, all important details are kept secure by Paypal
  • Your order is processed by this site, payment handled by Paypal and then your order shipped.
  • New Zealand customers can pay by bank deposit or cash by choosing manual payment at the bottom of checkout.

If you would like anything in particular that you have heard we offer and is not listed on this site, or have any questions please use the Contact Form and we will get back to you ASAP.

Pricing and Payment

Currency Conversion: Hover your mouse pointer over the price and it will show you the conversion to your currency. You can select the currency required if it cannot guess your location. Checkout is still in NZ dollars. Paypal will sort it out and manage your local currency.

By default, pricing is in New Zealand Dollars (NZD) and excludes GST (a local Tax). GST is NOT charged on orders shipped out of New Zealand. The checkout process automatically adds GST to orders shipped to New Zealand addresses.

  • New Zealand customers: Cash, Bank Deposit, Paypal.
  • Other Countries: Paypal, Credit Card via Paypal.
  • We also have a Visa/Mastercard merchant account with a local NZ bank and can process card transactions directly. But as Paypal is simple, well trusted and secure, we recommend Paypal for processing card payments. Simply choose Paypal at checkout.

Payment from New Zealand Customers can be made to our bank account number provided in your automatic order confirmation email.

If you are not using the checkout payment system one-off payments are possible via Paypal using a credit card or a Paypal account.

At the Paypal web site choose Send and then enter the email address and amount to make a one-off payment. Be sure to select NZ Dollars as the currency and enter the Invoiced amount.

Make one-off Paypal Payments To:

Shipping

Orders are shipped when payment is confirmed. Usually 1 to 2 working days for Paypal payments.

Within New Zealand we generally use Post Haste couriers which is typically over night in the North Island and 2 days to the South Island. We can send by regular mail at your request and risk. For smaller packages it’s a bit cheaper and takes a bit longer. It does allow us to deliver to PO Boxes when the courier doesn’t.

If you are RURAL, be sure to let us know. A rural delivery courier ticket is a lot cheaper than the penalty the courier charges us.

Please check packages for damage during transit before the courier runs off. We ensure orders are well packed so it’s unlikely there will be any damage.

Sending Internationally, the best option is air-post international through New Zealand Post. Delivery times vary with destination and customs clearances but generally one to two weeks. NZ Letter Post only allows very thin  packages before calling it a parcel.

We put a customs declaration on all packages that go overseas. This states a value of the contents. Your customs office may charge you duty based on this value. We generally show something closer to our cost price as that’s all NZ Post cover for loss.

$1 or free Shipping

At times we may offer Free Shipping by standard Air-Post. Usually on items over a certain value so that it doesn’t cost us more than the item is worth to ship it.

The site home page will indicate when free shipping is available. The shopping cart checkout will automatically apply free shipping when it applies.

Typical Shipping Charges

We generally use fixed shipping prices as it is a lot quicker and easier than working it out for individual packages.

  • Unless free or $1 shipping applies, most standard packages $12.00 local NZ and international Air-Post

These are indicative prices only. If required, the shopping cart and checkout will tidy it up and give you an actual price.

Local – within New Zealand

  • Under 2kg and fits in a courier bag (North or South Island) $7.00
  • 2kg to 6kg (North Island) $10.00
  • 2kg to 6kg (South Island) $16.00

Export – outside New Zealand

  • We round most shipping charges down to the nearest NZ ten dollars
  • Most smaller packages (trackers etc) typically NZ$10.00 by air-post
  • Larger or high value packages – please enquire
  • Typically –  tracker, receiver and yagi antenna by tracked fast courier – NZ$60 – NZ$80 to most countries

International Tracking – upgrading Post to Courier

Standard Air-International does not include tracking. We can usually upgrade shipping to Economy-Courier-International; but this is more expensive, although it will speed up delivery.

  • To the UK : NZ$10 shipping typically becomes NZ$46
  • To Australia : NZ$10 shipping typically becomes NZ$26
  • To the US : NZ$10 shipping typically becomes NZ$46

Let us know if you would like to upgrade shipping soon after you order.

For orders over about NZ$500 we may have to use Express-Courier-International, which is almost twice the price of Economy-Courier International.

Stock and Lead Time

Regular selling items like the RC lost model trackers, we carry some assembled at all times. Of other general items, We carry some stock assembled, quantity depends on demand. We also carry parts for reasonably quick assembly when required. Most items can be assembled in 2 to 3 days. A few items we have to get made such as PC Boards. If not in stock, these are not normally more than about a week away.

We assemble many items here from components, like the RC lost model trackers and receivers. We have been using a lot of modern surface mount components for years and re-flow soldering for high reliability. This also allows quick assembly when needed. The parts stock carried at any time depends on demand. We can run short, but not often.

Warranty and Support

Should you receive a product that does not work we will generally repair or replace it. The main exception is where the product is once only use or has likely been damaged during installation or use, ie. individual electronic components. Please notify us as soon as possible of any problems so that we can get it sorted out promptly. The contact form is available above. Product technical support can be handled through the site forum. You can create a topic if one doesn’t already exist. Or let me know and I can start a forum thread for you.

Privacy

Any information collected from you (the customer) is used solely for the purpose of processing orders. If you do not want to provide credit card details on-line, we support Paypal or please phone. PMB-NZ will not pass on your details to any third party other than as necessary to complete order processing (Paypal or Bank processing).

Disclaimer

Any price, image or description on this site may change without notice. PMB-NZ has no responsibility for inadvertent errors. PMB-NZ reserves the right to cancel or refuse any order. Some images for smaller items may be generic and not of the actual part offered (ie small electronic components). Please contact us if you have any questions.

Terms and Conditions

Nothing extra at this stage