The Fault
Taking it apart, the problem with the 5-pin socket was obvious. This is the connection from the transmitter to the module.
The solder joints had broken, probably due to side pressure on the socket during module insertion and removal. The socket is not well supported inside the plastic housing other than by the solder joints.
The surface mounted (SMD ) socket allows longer pins in the transmitter to pass right through and through the circuit board. The solder is lead-free, which tends to be more easily broken than leaded solder and there was probably not quite enough of it applied during manufacture.
Knowing what we do now. the PCB pads could be larger, more solder applied and the socket better supported by the plastic housing.
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