Removing the board and a closer inspection quickly identified the fault. The output rectifier diode which was attached to the metal case for heatsinking had 3 broken solder joints.
I suspect it had been dropped, the circuit board with all the heavy components had moved but the diode attached to the case stayed put. Resulting in broken solder joints.
The repair was simple. Re-solder the diode and put it all back together.
It was now working correctly.
Conclusion
In this case the repair was simple and it saved the hassle of sending it back, saved the supplier time and effort, and got my job done before Christmas. If I had sent it back, I probably wouldn’t have received a replacement until after Christmas.
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